Shipping + Handling
Customer service is of utmost importance to us, and we hope the following information answers any questions or concerns you may have. If your question isn't addressed here, please don't hesitate to email email@example.com
Please note : Our shop is currently closed from Jan-April 2023
Order processing times
Most orders ship within three days. When we're extra busy, it may take up to 7 days. We ship from Durham, Ontario Canada N0G 1R0.
If you have placed a preorder and have multiple items in your cart, all items will be shipped together.
Canadian and USA packages are shipped via Canada Post/USPS or via Courier.
Other International orders ship via Small Packet International Air (6-10 days - no tracking) or Small Packet International Surface for wool parcels (2-3 months - no tracking).
Duties and Taxes - USA and worldwide
There may be import duties/taxes/fees applied by your country. These fees are not included in our shipping fees and they are your responsibility as the customer.
Note: Packages imported into the USA whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs Border Protection.
Returns + Exchanges
We have a 100% happiness guarantee. If you need to return or exchange our handcrafted items, please email us at firstname.lastname@example.org